Frequently Asked Questions (FAQ)
I am no longer trading in tobacco products, and still receiving mail about changing the incorrect addresses.
Persons who have terminated their business activities related to the trade in tobacco products may de-register their Economic operators and Facilities (in the case of manufacturers, also Machines).
Details of de-registration are available here
I receive e-mails about the verification of facility type.
The Ministry of Finance identified a significant number of entities in the Track & Trace system whose retail outlets (shops, kiosks, etc.)
or warehouses have been incorrectly registered as "Manufacturing Site with Warehouse" instead of "Retail Outlet" or "Independent Warehouse".
Facilities can search by filtering them by type
If the search returns results with an incorrect facility type, please edit the facility according to the instruction Edit facility
We also encourage you to read the information on the MF website here
What to do if you move your business to a new location?
The existing facility in the old premises (retail outlet, warehouse, manufacturing site with warehouse) must be deregistered and then a new facility must be registered with a new address.
Facilities with the old address format must be updated to the new format before being deregistered. A guide can be found here
What to do if a facility (or economic operator) was registered twice by mistake?
In this case, one of the objects must be deregistered. When trading tobacco products, it is essential to use one code (the active object).
The European Union regulation requires a change in the form of all the addresses.
Address change notification
Additionally on lists of economic operators and facilities records required to change are marked.
Address change notification on list
Instruction containing data editing of economic operator (including address) is available here Edit economic operator.
Instruction containing data editing of facility (including address) is available here Edit facility.
How to verify if the address data of the economic operator/facility has been modified?
To verify if the address data has been changed to conform to the new data format, use the functionality „Verify address”.
This can be done after logging in and using the link https://idissuer.pulab.pl/Registry/NewAddress
The link is also visible in the footer (VERIFY ADDRESS
The user must input the identifier of the economic operator/facility to obtain the information about the address.
The functionality is avaialble also thru API.
How can I download the registration confirmation?
A registration confirmation will be generated and sent in PDF form in an e-mail informing that the registration was successful.
If you need to download the confirmation again, go to the Operator or Facility details and select “Download Confirmation”.
Download registration confirmation
The confirmation can also be downloaded from the level of the list of Operators or Facilities. To do so, select “Download Confirmation” from the drop-down list in the “Actions” column.
Download registration confirmation
Can I check if the code I received is correct?
You can verify the code from the level of a logged-in user at https://idissuer.pulab.pl/Registry/Verify
The link is also visible in the footer of the page after you log in (VERIFY CODE
You can obtain the following information:
- whether the facility is registered in the system
- type of facility
- whether the facility is active
The account has been blocked due to too many attempts of typing an incorrect password
Failure to log in after registration
Probably the user did not use the activation link and the link has already expired. In such a case, the user should reset their password. The procedure is described above.
After registration the operator/facility registration option is not visible
The user does not have authorization to use the functionalities that they wish to.
In order to do so, click on the “ACCESS TO SERVICE” tile on the main page after logging in and then select:
- Handling of economic operators – to be able to register an operator
- Handling of facilities – to be able to register a facility
In most cases, the user will need to have both authorizations.
How to transmit a file containing a list of counterparties to be registered in the system?
There is no possibility of importing a data file to the system.
There are two ways of accessing the ID Issuer system:
- By the https://idissuer.pulab.pl/ website
- By the API interface – in auto mode, directly between the systems. In such a case, it will be necessary to modify your existing system or build a dedicated system to communicate with the ID Issuer.
Where can I find the documentation applicable to the API system and/or interface?
What characters should the password consist of?
The password must consist of at least 8 characters and include at least one character from each of the following sets: numbers (0-9), small letters (a-z), capital letters (A-Z), special characters (;,!).
Is the code scanner able to read the code printed on the tobacco product?
Should I register in the ID Issuer system?
Is it obligatory to register the operator and facility in the ID Issuer system?
How to fill out the application for the economic operator identifier code
How to fill out the application for the facility identifier code
Whom are the identifiers of unit pack and aggregate packaging intended for?
Unit pack identifiers will be applied at the manufacturing stage of the tobacco products. Therefore, identifiers will be only requested by manufacturers of tobacco products.
Identifiers of aggregate packaging will be used for marking aggregate packaging and batches of goods in distribution; the identifier codes may be requested by manufacturers
and other operators distributing tobacco products. To request the identifier codes, it is necessary to enter into an agreement with PWPW for the performance of such services
against payment and obtain relevant authorizations in the system.
The following error notification appeared while filling out the form: “Field validation error ISO 8859-15. Complete the field without using diacritics.”. What does it indicate?
Such notification will be generated when invalid characters are used in a given field. No language-specific characters (diacritics) should be used in the forms (e.g. ó, ż).
I did not receive a confirmation e-mail after registering the operator/facility.
Please check other folders in your inbox (SPAM, notifications, other). It should be noted that the processing of applications may take up to 24 hours since they were submitted.
I made an error while filling out the application. What can I do?
You should use the option “Request for data editing” on the list of economic operators/facilities in order to amend your application.
In specific cases, you can also use the option “Request for de-registration”. Details of the operator/facility will still be available in the system but their status will change to “inactive”.
I am a member of a commercial network that registered an outlet managed by me.
Pursuant to the applicable provisions of law, it is possible for a retail outlet to be registered in the ID Issuer system by a commercial network that it operates in.
In such a case, a confirmation of registration in the ID Issuer system will be sent to the e-mail address of the retail outlet.
The commercial network should inform its partners about the registration. Should any doubts arise (e.g. with respect to the validity of data),
please contact the representative of your commercial network and request clarification in this respect.
Where I can find information about structure of the unique identifiers?
Structure of the unit packet unique identifiers has been described in the documemt which can be found in dedicated help section Structure of the upUI